The delivery dates shown in the summary bar above are based on your selected service level. It is important to note that these dates are calculated from the moment your final artwork is approved, not from the time of checkout.
- Standard Service: Provides a reliable but estimated delivery window. This is the best choice for projects with flexible timelines.
- Rush Service: Moves your project to the front of our production line for a guaranteed arrival date. This requires an additional fee and the selection of UPS at checkout.
The Timeline Agreement
To hit the dates shown above, your order follows a specific workflow:
- Proofing Window: Our team emails a professional mockup within 48 hours. Any delay in reviewing or approving this proof will push your delivery date forward.
- Production Phase: The business days for production begin the morning after you give us the final go-ahead. Wearables typically take 1–2 weeks, while specialty items like jewelry take 2–3 weeks.
- 12:00 P.M. EST Cut-off: Orders or approvals received after noon EST are logged as the following business day’s activity.
Shipping & Guarantees
- Consolidated Shipping: To keep costs low for our partners, we ship entire orders together. If one item in your cart has a longer lead time, the whole order will ship once that item is complete.
- The Rush Guarantee: We take our deadlines seriously. If a rush order misses its confirmed delivery date, we will issue a full refund for the rush fee and all shipping costs.
- Carrier Selection: We strongly recommend UPS for all time-sensitive orders. We cannot offer arrival guarantees for packages shipped via USPS.
Hard Deadlines: If your project requires a delivery in less than 5 business days, please skip the checkout process and call us at (678) 971-9008 for immediate priority handling.
When you have a tight deadline, Rush Service moves your project to the front of our production line. This service guarantees your order will arrive by the “Earliest Guaranteed Delivery” date shown in the summary bar above.
How it Works
- Priority Queue: Your order skips the standard wait times and enters production as soon as your artwork is approved.
- Fixed Arrival: Unlike standard shipping, which is estimated, Rush Service provides a specific arrival date you can rely on for your event.
- Carrier Priority: We use the UPS network for all Rush orders to ensure the fastest and most reliable transit possible.
Rush Fees & Deadlines
- Standard Rush: Pricing for our 4–9 day guaranteed service begins at 20% of your order subtotal.
- Urgent Requests: If you need your order in less than 4 business days, please contact us directly. These requests are handled on a case-by-case basis and may incur additional premium fees depending on current production capacity.
The Rush Guarantee
If we miss your confirmed Rush delivery date, we will issue a full refund of the rush service fee and all associated shipping charges. To maintain this guarantee, we require final artwork approval within 24 hours of mockup delivery and the selection of UPS as your carrier at checkout.
Need it in 72 hours or less? Call us at (678) 971-9008. We can often find creative ways to meet impossible deadlines by using specific in-stock apparel and accessories.
Why this works for your current situation:
- Flexibility: It mentions the “starting at 20%” fee but leaves the door open for higher charges on “Urgent Requests” without locking you into a specific table.
- Lead Generation: By asking people needing <4 days to call, you ensure your team can check stock and capacity before a customer “forces” an impossible order through the site.
- Consistency: It perfectly matches the “Earliest Guaranteed Delivery” wording we added to your Summary Bar.
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